Purchasing the Extended Warranty Plans will give you an added peace of mind knowing that your investment will be protected with professional maintenance and repair that will enable it to perform in optimum condition for years to come.
FREQUENTLY ASKED QUESTIONS
“Extended Warranty Plan(s)” is the collective term referring to both or either the Canon Warranty Plus and Canon Warranty Plus With Accidental Damage Protection plans, unless otherwise defined.
PLAN COVERAGE & COSTS
Both plans offer similar coverage over a 24-month time frame. But the key difference is that with Accidental Damage Protection, users will be entitled to a one year coverage for unintentional damage such as spills, drops and knocks.
The Extended Warranty Plans provide users with a 24-month coverage on their Canon device that covers product malfunction, defect in design, material and workmanship.
The pricing for the plans varies across the various Canon devices. For more information on the price range for your product, please click here.
You will need to purchase the appropriate Canon Extended Warranty plan for each Canon product.
The dealer shops only carry the Extended Warranty Plans for some product models.
For the complete list of products covered by the Extended Warranty Plans, please click here.
Alternatively, please contact Canon Singapore
(Monday to Friday: 8:30am - 6:00pm) at:
Canon Sales: 6-86-22666
Canon Service: 6799 8686
Closed on Sunday and Public Holidays
You can do an online registration to activate your Extended Warranty Plans here.
The warranty will only come into effect upon successful online registration.
There will be an option to purchase Canon’s Extended Warranty Plan when you register your product online.
The Extended Warranty Plan purchased will still be valid as long as the application is submitted and accepted by Canon at least one month before the expiry of the original product warranty.
Canon’s Extended Warranty Plans can only be activated by the owner of the Canon device as the registration form will require the user’s confidential information.
POST PURCHASE SUPPORT
Warranty Plus can be purchased as long as you have a product still under warranty and you wish to extend the tenure of your product’s warranty beyond the initial 12-months. However, Warranty Plus with Accidental Damage Protection plans is for sale only within the 30-day window of your product purchase.
Extended Warranty Plans purchased cannot be upgraded.
Extended Warranty Plans that have already purchased cannot be downgraded.
Owners of Canon Laser printers can purchase another Canon Warranty Plus plan to cover an additional 12 months.
The Extended Limited Warranty is invalid unless you receive email confirmation of Canon's acceptance of your registration.
Simply bring your device down to the
Canon Customer Care Centre during operating hours together with your Canon Confirmation slip, Warranty Card and Purchase Receipt.
Canon Customer Care Centre:
Canon Customer Care Centre
1 Fusionopolis Place, #02-20 (West Lobby)
Galaxis, Singapore 138522
Monday to Friday
10:00am - 7:00pm
10:00am - 2:30pm
Closed on Sunday and Public Holidays
The time taken for repair varies according to each Canon device and nature of malfunction.
Simply click here and enter your Service Order Number and Serial Number to check on the repair status of your Canon device.
Simply click here and fill up the form to request for Pick up and Delivery Service. Do note that charges apply.
The Canon Asia Traveller Protection Programme (ATPP) provides easy access to professional repair services over 12 countries in Asia. This premium service covers Canon products bought from an authorized Canon dealer with an official Canon warranty. However Extended Warranty is applicable within Singapore only.