April 2019

The best presentations are those that are engaging and tailored to the audience. Yet, even after putting in countless hours of preparation before facing clients, bosses or colleagues, poor delivery can make your audience switch off.

While presentations may be commonplace, the process of building your case to going through the act of presenting can still be nerve-wrecking for many. How can you make your points hit home? We delve into what professionals can do to craft and deliver stronger business presentations.

Preparation phase

Framing

Before you start filling up your slides, think about the purpose of your presentation – is it mean to inform or persuade? Try framing the key message or purpose of your presentation in the first one or two slides. Taking a bird’s eye view on the whole presentation will not only help you better structure your delivery, but also make it easier for your audience to get hooked on the message more quickly and follow your train of thought.

Be aware of what the stakeholders in the audience are looking to get out of listening to you, and then structure the flow of your presentation depending on their needs so as to better engage the audience.

Clarity

A messy slide chock-full of information will not relate your ideas well, but neither will a skimpy slide with too little information. Clarity is part of the equation for keeping your audience engaged. If they do not understand what you are trying to share, they will lose interest and switch off.

Therefore, it will be useful to include elements that will help your audience absorb the information, such as graphs, tables or key phrases which you can verbally elaborate on. This strategically placed data will also benefit those who are more visual learners.

Content

Once you have vetted your slides, it is necessary to be familiar with your content in order to be more effective in sharing your presentation.

Practice your presentation out loud. What may sound right in your head may seem strange once you actually hear it. If time is tight, at least remember the transitions for each slide so you would not end up staring awkwardly at the next slide thinking of what to say. Familiarity with your content will also make you more confident in front of the crowd, making your delivery much smoother.

 

Delivery phase

When it comes to your presentation day, there are several aspects of your physical appearance and aural delivery that would be helpful to keep in mind. While you may be fully acquainted with your material, you shouldn’t be reciting them off cue cards, which may make you look stiff and unnatural. Make room for flexibility and comfort – how you present is just as important as what you present, and this includes both physical and oral communication.

Stage presence

Whether you are standing on stage or presenting from your seat in the meeting room, the key is to carry yourself with confidence. As popular culture likes to put it: fake it till you make it. Social psychologist, Amy Cuddy revealed in a TED Talk that going through the act of standing in a confident posture, or power posing, can actually trick your mind to boosting your confidence.

When nervous, people tend to overcompensate with physical movements like swaying from side to side, fidgeting and looking anywhere else but the audience. On the flipside, making eye-contact with your audience helps to keep them engaged. Keep these in check for a less distracting presentation.

Tone

One sure way to lose your audience is to speak in a monotonous tone. When presenting, consider varying the speed and pitch at which you speak. This also means intentionally including pauses, which may be helpful after making an important point. Finding the right balance between being professional and conversational is also crucial to better engage with your audience in the business setting.


Giving a good presentation goes beyond having an elaborate deck of slides. It is important to understand how these factors bolster the calibre of your content and delivery. Clearer and more relevant content, coupled with a well-practised manner of carrying yourself, will add more authority and a convincing quality to your presentation. When planning your next one, apply these tips for a more impactful presentation.

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Global phenomena and bestselling author Marie Kondo has taken the world by storm with her famous KonMari method which places emphasis on being mindful, introspective and forward-looking. This philosophy, which has since gone viral, has proven effective in various home situations, and in this article, we show you how you can Marie Kondo your way to business productivity and efficiency!

Tidy it up!

If you’re an avid follower of the KonMari method, you’ll know that the first and most crucial step is decluttering. Inc.com reveals that beyond enjoying a cleaner work station, it is actually the meaning behind living a clutter-free life that makes a difference. Besides freeing up more office space to focus on tasks at hand and maintain a clearer head, why not consider investing in all-in-one devices that have the functionality of multiple machines?

Canon’s Multi-Functional Devices come with a suite of functions (including printing, copying, scanning, and even faxing) that can streamline work processes and take productivity to the next level. Businesses can also start to digitise and move document management systems online onto the cloud with software such as uniFLOW Online Express so that they can be easily searched for and retrieved. Think of all the physical space you’d save!

Purge digital clutter

Now that you’ve decluttered physically, it’s time to tackle that which cannot be seen – the digital clutter. To help with this, Digital Trends suggests using an app to declutter your computer, freeing up space for current and future projects. Make it a point to go through everything on your device at least once a month, from your email inbox to Downloads and Bookmarks folders. Don’t forget to uninstall obsolete apps and software too!

When it comes to projects and clients, Forbes also recommends skipping over clients that aren’t quite the right fit or who take up more energy than their worth. It might be best to let go of projects that you don’t see coming to fruition and stop working on things that don’t add value to business so that you can focus on the ones that do.

Achieve clarity on business goals

Besides decluttering your business of things that don’t spark joy, Inc.com urges businesses not to underutilise their most expensive asset – their staff. Having an open dialogue with your employees can help build up more efficient teams and inspire employees to make a difference every day, especially when their interests are considered at work. Talk to them to find out how they are doing and get feedback on what can be improved and changed before leading such change.

Practise gratitude

Another important step of the KonMari method is to thank all your items before letting them go. While this step might be a little different in the business realm, the idea of practising gratitude is still important. HuffPost also places emphasis on showing appreciation to those directly involved in your business: partners, clients, and most importantly, your employees.

Finding joy in achieving your goals

When it comes down to it, Marie Kondo’s method is all about keeping only the things that spark joy. CNBC underlines joy as a full consideration of what role an object plays in your life. In application to our current context, what then is considered ‘joyful’ at work? While it can be interpreted in many different ways, for example, getting rid of meaningless clutter, perhaps the most important thing is not what you throw away, but what you set out to achieve.

By using the KonMari method at work, the goal is centred on the adoption of an attitude of minimalism that helps to eliminate stress along with finding some level of meaning and achievement. After all, the equation is pretty straightforward: more joy = higher productivity and efficiency levels, definitely a good thing to keep in any business!


Now that you know what needs to be done, it’s time to start sparking joy in and around the office. Start practising the Marie Kondo way today!

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In a world where the problems of today include global warming and rising levels of pollution, more businesses are stepping up to become more environmentally aware of their practices and making sure they do their part for the environment. Canon has implemented its Life Cycle Assessment initiative in a bid to reduce environmental impact throughout a product’s lifecycle, which aims to promote a greater sense of environmental awareness throughout the life cycle of its products. Here’s how sustainability fits into our plan towards protecting the Earth and its environment!

What is Life Cycle Assessment (LCA)?

Canon’s Life Cycle Assessment methodology is a quantitative evaluation of its products throughout the product lifecycle from material procurement to manufacturing, distribution and disposal or recycling. The evaluation includes the product’s input resources, environmental impact and their latent environmental influence on the earth and ecological systems throughout the entire product lifecycle.

What are Canon’s LCA Commitments?

1. Environmentally-conscious design at every phase

Canon’s LCA development management system aims to reduce the environmental impact of our products throughout the product lifecycle, from the sourcing of materials to the energy consumption during use all the way to the disposal and or recycling process. Canon does this by meticulously managing and tracing the carbon emissions from the product’s development to its design phases.

By ensuring that carbon emissions are monitored and calculated at each stage, Canon is able to have a more accurate understanding of our production processes and use the information to work towards our goals.

2. Internationally-recognised Evaluation Standards

Canon has also conducted environmental label registration by using the “JEMAI Environmental Labelling Program”, which conforms to the standards set by the JEMAI (Japan Environmental Management Association for Industry).

The JEMAI Environmental Labelling Program quantitatively shows the environmental information of products through whole lifecycle stages from the extraction of resources to disposal and recycling. The evaluation items of this program comprises the influence of each stage of the life cycle on greenhouse gas emission, energy resource consumption, mineral resource consumption, and acidification. Through its labelling process, Canon ensures that products’ environmental information is easily understood.

In addition, Canon also uses certification systems like the Carbon Footprint of Products (CFP*1) or “Eco Leaf*2” that enables the disclosure of different environmental influence indexes.

3. Making sure our partners share the same environmental values

Beyond considering the factors including product usage and materials into our LCA index, Canon also comprehensively evaluates its production of greenhouse gases, bearing in mind that production processes also contribute to the indirect influence on the environment.

With the third-party assurance of Scope 3 greenhouse gas emissions in all categories, Canon ensures that our eco-goals are adopted throughout the entire product supply chain by working with partners who are also environmentally-conscious.


Ultimately, Canon’s LCA makes transparent the impact of our products on the environment and makes clear the efforts Canon makes in order to evolve into a more sustainable business in time to come.

Follow Canon Singapore on LinkedIn for more updates on Canon’s eco-minded practices!

As the financial year is coming to a close, many new businesses are starting to evaluate their overall cost spending. Some might say that success is directly correlated to effective money management, so there’s no better time to start taking a closer look at spending patterns across departments and identify better steps to take moving forward in these initial stages.

Has your start-up been spending more than it should? If the answer is yes, here are some simple tips to circumvent further spiralling.

Create a business budget forecast

When your business starts expanding, it can become rather difficult to keep track of everything that’s happening on the ground. Dave Ramsey, CEO & Founder of Ramsey Solutions, recommends creating an overarching business budget that juxtaposes projected income against necessary expenses. This helps your business to prepare for periods of elevated spending, while still being able to allocate resources accordingly. This projection doesn’t have to be entirely accurate; however, it does help in providing an informed snapshot of what’s to come.

Beware of premature spending

One of the biggest mistakes any business can make is to spend liberally without being entirely sure that they will be able to succeed. Some believe that substantial investment is required for any business to take off; however, the amount of investment should be carefully calculated and controlled. New Perspectives claims that businesses should refrain from going all out on marketing, business cards and inventory until a success trajectory has been charted and is firmly in place. Unsolicited spending may result in businesses suffering from a “cash flow blockage”, which might negatively impact other aspects of the business.

Use technological tools to manage and track cash flows

Not being finance-savvy is a common problem that intimidates business owners. But in this modern day and age, there are many technological tools available to help even the most clueless of business owners. Forbes identifies a couple of them – some of which are even free to use – such as YNAB, Personal Capital, Quicken and Mint. In fact, using such tools can also help to alleviate the stress that many start-up business owners face, freeing up their time to focus on other things like strategic planning for your young company. This is further emphasised by Medium, who underlines the importance of investing in technology in order to stay ahead in the market.

Always have an emergency back-up account

No matter how smooth sailing things might seem to be, you never know when things will turn upside down – having a back-up plan is always useful in such cases. Quicken urges suggests to set aside some of your funds in an emergency back-up account, as well as to invest in insurance to weather through such situations. Doing so helps to ensure that your new business won’t be derailed by unexpected road bumps and lessens any deviation from your long-term goals.


Managing spending and costs should be a priority for your start-up business. Keep these tips in mind and effectively manage your business finances for a smooth year ahead. Practising these financial habits in early stages will undoubtedly set a strong foundation for your start-up’s future!

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Modern technology focuses on the digital. With more screens being produced and consumed exponentially, it’s no wonder that many think that print is on the decline – but that couldn’t be farther from the truth. We’ve listed the reasons why print is still important today, and also acknowledged the power of colour printing, but how has print managed to stay relevant in our modern era? How does this traditional mode keep coming back and re-establishing its presence as a staple medium of communication in our daily lives?

The answer: a resilient industry hell-bent on innovating for the digital age. Here are 3 reasons why the print industry is more than just text on paper.

Pushing the boundaries of traditional print

Print today has evolved from its humble ink and paper origins to a behemoth economy that includes a slew of previously unthinkable innovations, such as 3D, industrial and nano-printing. Technology such as 3D printing are not merely novelties, they are essential in key industries such as aerospace, architecture, healthcare, and many more.

Canon has recently made a breakthrough in 3D ceramic printing, having developed a manufacturing technology that allows for high-quality, precision complex 3D printing on ceramic materials. Beyond 3D printing, our Canon Océ Arizona flatbed printers also create clear, crisp visuals on a myriad of media, such as printing on rigid metal plates, while the newly launched PIXMA TS707 printer can print unique customisable nail stickers. These innovations add another dimension to the way we view print.

A tangible personal touch to your precious memories

With the prevalence of smartphones today, powerful cameras are available at a whim, allowing us to capture a moment in time with just a tap of our finger. Research has shown that we are taking more photos together collectively as a society – about 1.2 trillion photos were taken in 2017, and the numbers are only expected to grow. With digital snapshots increasingly popular in today’s smartphone era, are print photos getting the boot?

On the contrary – with a slew of cheaper and user-friendly photo printers in the market, some say that we’re in the golden age of print photos. The convenience, portability and accessibility of these professional grade printers are a main reason why print photography is making a comeback. Not only are they easy to use, high-quality photos are printed almost instantly, as compared to developing film back in the old days. Apart from that, holding a tangible image that you created attaches a priceless emotional value to it, especially if it’s a picture of you and your loved ones. Our latest Canon Mini Photo Printer allows you to do just that, appealing to your sense of touch to hold real, precious memories that you will cherish into the future.

Your trusty partner when all else fails

It’s good practice to have your documents stored in the cloud. In most companies, having digitised records is a normal expectation. But when it comes to important and/or sensitive information, print is the standard protocol, be it for work-related reports, legal documents, or personal papers. These paper documents aren’t just back-ups for your digital documents, they are the point of references in case of emergencies, including system malfunctions. Having paper archives of key documents are necessary for any business and individual, which is a big reason why print and printers aren’t going away anytime soon.

Translating your important documents onto paper requires a trusty and reliable printer, but in today’s society, many expect a powerful machine that can do more than just print. With powerful multi-functional devices like the Canon imageCLASS MF635Cx, not only can you print documents, the device also caters for photocopying, scanning, and faxing. We also have a host of features that make the printing experience seamless and convenient for you, such as the mobile and wireless printing feature, allowing you to print your documents at your convenience.


The print industry isn’t dying, it’s thriving, and these innovations are but a few reasons why. Together with digital tech advancements, the future of print is looking vibrant and promising – but it’s also crucial to make sure you have the right, reliable tools to help you make the most of the value of print. For more information on how Canon’s award-winning hardware solutions can help you or your business, contact our sales professionals here.

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by Vincent Low

An old pal of mine recently broke some bad news to me – after more than 10 years of working for the same company, he was unfortunately let go. With sympathy and concern for both him and his family, I couldn’t stop thinking about how such an unfortunate situation could befall a smart and hardworking person.

Our workforce is migrating to a gig economy and becoming increasingly competitive. There is a lot of responsibility and stress for people today to stay ahead of the game or risk being redundant. Such anxieties are natural, especially with the rise of unemployment amid a better-looking economy.

Having been in this industry for over 20 years, I’ve had many employees and peers ask me what the secret is to staying in my position for so long – without losing passion.

My answer is simple: Keep Learning.

Adopting this mindset will put into perspective many things, giving you a fresh take on your competitors, peers, employees, and even job scope. It’s easy to become complacent and fall into a comfortable routine if you’ve been in the same role at the same company for a long time. However, having a lifelong learning attitude will position yourself to look towards the future and embrace its uncertainty, knowing that this skill will always help you stay ahead of your counterparts as well as give new meaning and purpose to your professional working life.

Learning is always a journey, never an outcome – especially in today’s fast-paced landscape. Here are my recommendations to help kick start your lifelong learning journey, starting today!

Study the success of your role models and competitors

Think of some of your role models and successful competitors: what are some of their traits that you’d like to embody? Are they great leaders, good time-managers or inspiring communicators? Scrutinise the way they walk, talk, and behave, identify what makes them exceptional and take action to improve yourself in these areas. Don’t be afraid to stand on the shoulders of giants; embrace your own shortcomings and turn these lessons learnt into actionable change!

Hone your leadership skills

In today’s competitive economy, being a hard worker will only get you so far. To truly stand out, embodying strong leadership skills is a must. Besides acting as the voice on behalf of his or her employees, this role directly affects a company’s culture and environment.

Honing your leadership skills also brings many fringe benefits for the individual, as it also trains your communication, management, negotiation and collaboration skills, while building up your professional portfolio. There’s a fine line between being a leader and a micromanager; it’s important to do your research and glean feedback to be an effective commander-in-chief. A strong leader will helm a good team to become a great one, and a strong leader is one that people won’t forget.

Keep up with industry trends and insights

Besides the soft skills I’ve listed out above, you also need to equip yourself with hard, factual knowledge to stay up-to-date in today’s fast-changing society. With the accessibility of the Internet and smartphone devices, educating yourself has never been easier. What will set you apart from your less-informed peers is the effort you put in to understand how the business landscape works.

Always be on the lookout for the latest technology available, newest insights on your industry, and shifting consumer trends. Go to trade shows and conferences such as Canon’s Think Big Leadership Business Series and make yourself an expert in your field.

Stay social and network

Going to industry conferences are also a great way to network and make new connections. David Deming, Associate Professor of Education and Economics at Harvard University, claims that being sociable and collaborating well with others are key skills for the modern workplace.

Relationships require regular maintenance and you might just learn a thing or two from your professional network. You have to first put yourself out there, reach out to colleagues old and new, and update your LinkedIn profile – remember to like Canon Singapore’s LinkedIn page while you’re at it!


No matter where you’re at, never stop learning and developing yourself for the better; stay ahead in your field and ignite your passion for knowledge!

 

From blueprints and engineering specifications to internal and external document approval, multiple records are necessary to ensure that even the smallest components in the aerospace industry are made to precision. For manufacturing company Avitron Pte Ltd, this attention to detail in their documents is but a necessity to ensure that their parts maintain a high standard and quality for their clients.

As a subsidiary of SAM Engineering and Equipment, Avitron’s elaborate engine cases are used in leading airliners such as Airbus and Boeing aircraft. Faced with an intricate and complex work environment, how does this company keep their processes organised?

Read on to understand from Ms Lim Shumin (Production Manager), Mr Joseph Soh (Engineer), and Mr Mohamad Jasmani (Materials & Planning Manager) on how Canon’s Therefore™ Document Management Solution changed the way their company worked for the better.

 

How important is implementing the right technology important to Avitron?   

Shumin: As we embark on our Industry 4.0 initiative to improve our productivity levels, we were focused on how the use of technology could help us reduce waste, streamline our processes, and make for more effective communication.

Jasmani: Our preliminary research made us realise that digitisation was an important step to become more cost-efficient and productive in the long-run. With more advanced technologies available in the market and more companies skewing towards digitization, we took the opportunity to kick-start this journey with Canon’s Therefore™ to help us transform into a digitised factory of the future.

What were the key factors that made you choose Canon over other competitors?

Shumin: We wanted a digitised system that is able account for the following factors: traceability, accountability, security, ease of use, and ease of integration. We felt that the Canon Therefore™ Document Management Solution checked all the boxes for us.

Jasmani: In the aerospace industry, we are subjected to comply to the stringent standards of auditing. Our workflow have been much easier after implementing Therefore™, with the relevant usernames and time-stamps attached for accountability. Just a simple click of the button allows us to extract the entire company’s digital footprint, which is a much simpler process as compared to our previous method of manually extracting hard copy documents.

How did Canon Therefore™ help resolve the existing workflow challenges faced Avitron?

Joseph: Before working with Canon, our documentation process was extremely long and time-consuming – after printing out the relevant documents, seeking approval from different departments could take up to a month! Our engineers also faced delays when document revisions were required, as new documents had to go through the entire approval process again. In worst case scenarios, some sensitive documents may even get misplaced, making us vulnerable to security lapses.

With Canon Therefore™, processes are much faster and more secure. Documents are sent over to the relevant parties for approval via email, and upon approval, would be automatically sent to the production floor, closing up gaps for human errors.

Shumin: The approval process now has sped up significantly and is way more efficient, taking only a week!

Jasmani: Prior to Canon Therefore™, we also encountered scenarios where documents went missing even after they have been converted to soft copies due to negligence. But with this centralised system, documents are now stored in a secure, backed-up depository.

How did Canon’s staff help in your company’s transition to Therefore™?

Shumin: The Canon team is very dedicated – they were on-site almost every day for about two months to analyse and familiarise themselves with our systems. They dug deep into the heart of our internal infrastructure to get all the information they required, shedding light on certain areas that we took for granted and highlighting specific parts of our processes that we could improve on.

Jasmani: There was a lot of consideration as we not only had our own internal infrastructure, but also third-party systems and providers in the mix. Canon’s service staff made sure that they attended these meetings and discussions to better understand our workflow. They also made sure that Canon Therefore™ worked seamlessly with our company holistically.

Shumin: I think the team has contributed greatly to the successful and early integration of the Canon Therefore™ solution. We did not encounter many major issues in the first few iterations of implementing this product. The determination and tenacity of the Canon team, as well as their ability to really listen to our needs, is extremely commendable.

How was Canon’s after-sales service? Can you share some of your experiences you’ve had with the Canon service team?

Joseph: We faced a few issues here and there, but these were resolved quickly thanks to the dependable Canon team. Help was just a call away, and the team was very clear in their instructions, which made the job for our IT department much easier as well.

Shumin: As an aerospace company, our needs can be very demanding. Embarking on a whole digital transformation journey isn’t something that can be taken lightly – we cannot abandon the process midway and need to see the entire implementation through. Thankfully, Canon gave us peace of mind and held our hand throughout the whole journey. Their commitment and promise to deliver go beyond their scope of work, and for that we are truly grateful.


Find out how your company can be more productive and cost-efficient with Canon’s Therefore™ Document Management Solution by contacting our sales professionals here.

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Companies today are desperately looking for ways to improve and innovate, be it in their business processes, models or products. It’s clear that remaining in the status quo isn’t enough – this paradigm of innovation has taken the global stage by storm and businesses need to continually innovate to stay ahead of the competition.

In fact, our local government understands that innovation is key for the survival of our business landscape, and has been working towards creating a conducive environment for both MNCs and local businesses. These efforts have lauded Singapore to be one of the top 10 innovative economies in the world, according to the Bloomberg Innovation Index.

The idea of innovation is universal – you just need dedication, resolution and a little creativity. Does your company have what it takes? We’ve got 5 things you need to do to get on board the innovation train:

1. Analyse the Market

Before you get your creative juices flowing, you first have to do your industry homework. Your research should range from analysing market trends and consumer behaviour to staking out the competition. Being equipped with such essential information will not only help you stay on top of business trends but also allow you to assess any missing industry gaps, finding potential areas to innovate. Indeed, planning for innovation is often times almost as important as the act of innovation itself.

2. Create a Culture of Innovation

Innovation is borne out of being creative with your existing resources, and that includes your circle of employees. With an open-minded culture of creativity in your organisation, your employees will feel safe to voice their opinions on company processes and services, potentially highlighting new avenues of innovation that may not have been considered before. As leading members of Forbes Coaches Council highlight, your employees are an integral part of the company and giving them an environment of trust to share their ideas is essential for innovation to thrive.

3. Never Stop Trying

A recipe for success? Learn from your failures and never stop experimenting. As James Dyson, inventor and entrepreneur of the eponymous household appliance company, says: “Success is made of 99% failure.” Instead of abandoning a failed project entirely, take the time to understand the reason behind the failure and use the learnings to improve your next initiative. Successful innovation doesn’t happen overnight but is often a cumulation of small, incremental revisions and upgrades.

4. Reassess Your Business Models

Few people understand that innovation doesn’t necessarily mean inventing the next iPhone or coming up with a disruptive service like Uber. In fact, a single event is unlikely to make significant changes, as discovered by the Digital Tonto. Having a competitive business model will help ensure that your company continues to provide value for your customers. This is a crucial factor to save your company from becoming obsolete, asserts Dr Michael Teng, CEO of the Singapore Innovation and Productivity Institute. Critically evaluate your current business model with partners and employees, and identify areas that will allow you to maximise your offerings for a transformative and resilient business strategy.

5. The Future is Technology

A driving factor that has directly transformed industries across the board is the rate of digital technology advancement; this is a global phenomenon that cannot be ignored. For many industries, digitisation is already an integral part of the work; however, there are likely areas – ranging from document management and archival to workflow processes – where your company can benefit from a digital transformation. Investing in the right tools helps you focus on the bigger picture, boosting efficiency and productivity in your company, in turn supporting your efforts towards innovation. Every company can go digital, you just need to know how. Contact Canon Business Services, our specialist consultancy wing, to find out how digitisation can benefit your business.


Even in the most rigid of industries, businesses can thrive by embracing innovation. With the five tips above, you’ll likely see the effects of innovation within your company in no time. Let’s get the creative juices flowing!

Follow Canon Singapore on LinkedIn for more insight on innovation and business trends. To find out more about how Canon Business Services can help your business, contact our sales professionals here.

As an esteemed player in the marine industry, Pekanbaru Shipping Pte Ltd carries out a diverse range of activities in Southeast Asia. With most of its shipping activities centered in Singapore and Indonesia, the company has consistently grown in size over the years.

Providing supply chain solutions across the maritime and cargo industry, the company aims to be the world leader in maritime and cargo services. We had a chat with Erlina Teo (HR & Finance Manager) to find out what they look for in a service provider.
 

Why Canon?

Erlina: I first got to know about Canon through one of their salespeople. She was very patient in explaining Canon’s offerings and their benefits, even going the extra mile to analyse how Canon can help in my business operations. She did not give me any stress throughout my decision-making process and I liked this approach. Also, Canon presented a set of solutions within our budget that offered great print quality.

What stands out the most about Canon?

Erlina: I would say that Canon’s level of service excellence impressed me the most. Whenever I had any issue, all I had to do was to call the Canon helpline and a service engineer will drop by within a short timeframe. The service engineer would not only fix our printer issues, but also take the time to go through the problem with us and outline the steps needed to resolve our problem. He would sometimes even go the extra mile to clean and check that all our machine parts are working!

In minor situations where a visit by the service engineer is not required, a Canon staff will teach me (very patiently!) over the phone on how to solve my issue. Canon’s staff is also incredibly friendly; this level of amiableness makes each interaction with Canon very pleasant, and I feel that I can approach them anytime with any problem. With the help of Canon, I’m able to resolve any issue within the shortest amount of time, which is also integral to boost our overall efficiency and productivity. It feels like I’m part of their team, and any difficulties are solved through great teamwork!


For more success stories on business solutions that Canon has provided for our valued customers, follow Canon Singapore on LinkedIn for the latest updates!