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December 2018

Making an appearance on MoneyFM 89.3’s “Business Forward with Canon”, Low Lee Yong, founder and CEO of MHC Asia Group, shared more about his company and how they make healthcare simpler while ensuring quality and managing costs. Read on to find out more about their business model and use of tools amidst the complex healthcare system. You can also listen to the podcast here.

 

MHC Asia Group is a healthcare company that aims to enhance efficiency and productivity in the healthcare sector. They do this by providing a platform for corporate employees and individuals to enjoy cashless outpatient visits in Singapore, Malaysia and Hong Kong, connecting various stakeholders in the healthcare delivery chain.

While high levels of productivity are sought after for most businesses, Dr. Low asserts that in the healthcare sector, this chase for productivity and profits should not be made at the expense of patients. Instead, productivity in this sector is better understood as cost-containment, cost-efficiency, cost-effectiveness and transparency – values that MHC strives to give their customers.

 

Boosting Productivity in Healthcare

For MHC, their large cashless platform links doctors and healthcare providers with patients, employers and insurers. This results in the need to store huge amounts of data. As such, tools such as Business Intelligence and Big Data analytics are employed to process information and provide relevant data to their customers.

For example, when patients are advised to go for certain procedures, MHC makes use of their analytical tools to help patients gain insight into the most cost-effective and cost-efficient doctors. Such tools simplify the seemingly complex healthcare process and enable payers to enjoy enhanced levels of ‘productivity’.

This cashless platform and the use of Big Data analytics also help to detect fraudulent claims made by healthcare providers. The company will do their best to recover such duplicitous claims for their customers, minimising the risk of corruption in the industry. By ensuring accountability for every claim submitted , MHC prides themselves as a trustworthy and transparent enterprise, which contributes to improving healthcare productivity.

 

Healthcare in an App – ProcureDrugs  

Furthermore, MHC seeks to boost efficiency of processes such as drug ordering and distribution with their smartphone app, ProcureDrugs. The app offers round-the-clock service for healthcare companies to order drugs and also includes a clinic management and appointment system that gives doctors in MHC’s panel a platform to build their corporate clientele. ProcureDrugs also helps manage the thousands of clinics linked to it, reducing the amount of work to be done by employers, HR departments and insurers.

Patients can also access information on cost-effective clinics and their locations. With its cashless platform, patients no longer need to collect receipts and submit them for reimbursement, reducing the tedium of dealing with paperwork.

The process of drug ordering, distribution as well as clinic management are subsumed into this single app – a simple and convenient solution for all stakeholders in the healthcare sector.

 

Manoeuvering through a Disruptive Business Environment

Nevertheless, MHC still has its challenges. Not only is the business environment evolving at a rapid pace, technology is also advancing at exponential rates. Dr. Low explains that he has had to educate himself quickly to keep up with these changing times – be it about chatbots, blockchain technology, artificial intelligence or even coding. While this can be difficult, his efforts help the company stay ahead of trends and tools, keeping afloat in the complex and volatile business environment.

As a word of advice, Dr. Low implores fellow businesses to focus on the fundamentals. He recommends looking at your business’ revenue model, using it to derive your method of generating revenue and working towards providing the service to do so.

Moreover, Dr. Low highlights that businesses should also look at how they can positively impact society and humanity. For MHC, this means supporting the needy and giving back to the community. They actively support children in Sabah through an organisation called Goducate, providing needy children with an education and way out of poverty. MHC also gives musical instruments to less fortunate children in the Philippines and often donates to medical school bursaries, passing on the help that Dr. Low himself received when he was in medical school.

 


 

In a highly complex healthcare system, MHC provides a tangible solution to help simplify things, proving to be a valuable game changer in their industry.

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Cyber-security has become a hot topic with the rise in cyber attacks and personal data infringement cases in recent years. But in today’s day and age, what precautions and measures should companies take to truly ensure that their business is protected against these threats?

Appearing on Money FM 89.3’s podcast segment “Business Forward with Canon”, Sim Beng Hai, Technical Sales Manager of APAC at ESET Asia Pte Ltd, shares more on the importance of security in today’s business landscape. A leading IT security vendor, ESET has grown from a pioneer of anti-virus protection to creating award-winning threat detection technologies. You can listen to the podcast here.

 

What Does Cybersecurity Mean to Businesses?

Cyber threats have evolved since their prevalence in the early stages of the Internet. Today, having a secure business doesn’t just mean installing a firewall on your local computers. Beng Hai asserts that companies not only need to secure their hardware but also their data, digital, and network security.

But what exactly does security mean for businesses? To Beng Hai, having a secure business not only prevents potential financial loss; it also prevents a loss of reputation, reinforcing the company’s credibility and ability to adapt to an evolving environment. This security also puts customers’ minds at ease, making them more inclined to work with, or purchase from, your enterprise.

Beng Hai highlights that while we are living in a complex digital society, many common threats still involve non-digital means. Threats such as phishing scams often see perpetrators gaining information from face-to-face conversations or phone calls, and many surprisingly fall prey to such scams. These dangers are evolving at an exponential rate, and organisations need to detect them before they do any lasting damage.

 

The Importance of Security

Clearly, there are real-world repercussions to having a poorly secured business. Today, Beng Hai notes, cyber-security is a “must-have”, not “good-to-have”. Government bodies are also more aware of the importance of cyber-security. With laws such as the Personal Data Protection Act (PDPA) in place, good cyber-security practices are essential and necessary.

Across the globe, the EU has also passed a law on data protection and privacy for their own citizens, namely the General Data Protection Regulation (GDPR).  Businesses who have ties with the EU have to invest in the right cyber-security tools to adhere to this regulation. If they have not already done so, they should be engaging the right partners and ensuring that they are compliant. Beng Hai notes that while this regulation was passed mainly to protect EU citizens, non-EU members will also benefit from this more robust structure and have peace of mind that data will be kept private and confidential.

 

Partnering with ESET

As an award-winning IT security company with almost two decades of experience in this field, ESET is familiar with the latest cyber-security trends and threats in our ever-evolving digital landscape. They provide a wide range of enterprise solutions beyond basic anti-virus software, delivering comprehensive anti-malware to safeguard your business while being in compliance with the law.

For example, their End Point Encryption software helps companies meet data security obligations by enforcing encryption policies on data such as hard drives and media files. ESET also uses methods such as two-factor authentication to reduce the risk of security breaches caused by weak or leaked passwords.

ESET also has a passion for IT security – their employees are continually improving themselves to keep up with, and outsmart, cyber threats. Furthermore, their company also ensures ethically sound practices are enforced, with their employees having strong morals so as not to exploit vulnerabilities identified in their line of work. Their work also extends to educating the public on the latest threats and industry trends through publishing research papers as well as updating the ESET blog. As reiterated by Beng Hai, their goal is to ensure that what they do allows businesses and consumers to make the most of the digital world, not fear it.

 


 

Your business can be secure with the right partners, such as ESET or Canon. Here at Canon, we are fully aware of the challenges that businesses face today, such as the increasingly worrying trend of cyber attacks, and have the tools to help protect your company from such risks. Equip your company with Canon’s full suite of security solutions and together with us, make the seamless transition to a secure organisation. Contact our sales professionals to find out more.

Follow Canon Singapore on LinkedIn for more business insights and cyber-security tips!

With tensions of the ongoing US-China trade war and cybersecurity concerns anchoring news headlines in the past year, 2018 has been pretty eventful on the economic and business front. It goes without saying that major global events in geopolitics and geo-economics have created an impact on businesses around the world. Singapore, as a highly developed free-market dependent on the global economy will also be inevitably affected by economic changes as well.

As the year draws to a close, let’s take a look at how businesses in Singapore can learn from key happenings in 2018 and better prepare themselves – especially amidst the challenges of economic uncertainty in 2019.

 

1. Collaboration, Not Competition

Rather than keeping up with the competition, companies should look at pooling resources and collaborating, which can often produce an effective solution. The idea is to create an ecosystem where “everyone grows together,” which can result in “sustainable and symbiotic growth,” urged Dr Robert Yap, Executive Chairman of YCH Group, at Canon’s recent Think Big Leadership Business Series 2018: Outlook 2019.

Not all companies have the capacity or resources to tackle every challenge that comes their way. No doubt, collaboration can create and facilitate new opportunities, ideas and processes, as well as encourage further progress – it is a win-win situation for all.

2. Adapt to a Digital Age

2019 will inevitably invite a new wave of technological advancement. In our digital era, the key to keeping abreast is to look into digitising your business as early as possible. While companies, particularly SMEs, might be deterred to go digital because of its significant price tag, it is important to note that the benefits of digitising far outweighs its costs, particularly in the increasingly digital world that we live in. Technology is a more than just a tool – is your company ready to harness it to the best of its capabilities?

Darryl David, Ang Mo Kio GRC’s MP, highlights the importance for local companies to develop digital capabilities and competencies in order to stay afloat in this digital era. Businesses can first look to boost their efficiency by streamlining their business processes. By constantly transforming and educating employees, businesses will thus be better equipped with the right technology and tools to face future challenges. Working with reliable and knowledgeable partners such as Canon Business Services can help make this transition as seamless as possible too.

3. Innovation is Paramount

Another key way to prepare your business is to continuously innovate. With the many disruptive forces affecting our industries today, innovation is critical for companies to stay relevant and keep a competitive edge. Besides the product inventions or enhancements, Dr Michael Teng, CEO of the Singapore Innovation & Productivity Institute, suggests that the idea of innovation can also be applied to an enterprise’s business models. Companies also need to be creative across the supply chain to stay relevant and protect their bottom lines in today’s cutthroat business environment.

 4. Create a Culture that Communicates

While keeping in mind that technology is critical to business growth, it is also important to understand that maintaining relationships with your employees, partners and customers are just as vital. In the context of today’s digital era where AI and chatbots have started to infiltrate in our daily lives, we need to remember the importance of the human touch. Forbes reminds us that “in order to innovate, it’s not enough to just come up with big ideas, you also need to work hard to communicate them clearly”. Your business could have the best technology but without clear communication channels and methods, big ideas cannot come to fruition.

Besides constant innovation to maintain freshness, consumer communication is required for engagement and the building of brand loyalty, asserts Ms Rachel Lim, co-Founder of the highly successful fashion line Love, Bonito. Human interaction and feedback from your customers are key aspects to help you define the level of success for your company, and how better to improve your services and/or products.

5. Building Leadership and Business Values

Ultimately, the success of a company boils down to the strength of its leadership and how businesses set their direction. Dr Andrew Seit, CEO of Teck Sang Pte Ltd, describes the importance of giving your business a ‘soul’ by imbuing guiding principles and core values: “people, traditions and values are the soul of business and harmony is key to leadership”.

Having accountable leaders who invest in practices that promotes transparency in communication not only foster trust among their employees, but also show the willingness to invest in them. By strengthening such bonds, companies can be certain that there is a supportive team that you can rely on to ride the waves of change together.


In spite of the challenges and uncertainties that await in 2019, it is pivotal for businesses to stay alert and savvy. Always remember that challenges are a constant – in this light, businesses should be ever-ready, keep an open mind and make the challenges work for you instead of against you.

Follow Canon Singapore on LinkedIn for more business updates!

 

Faced with an increasingly uncertain business landscape that is now exacerbated by the rise of fake news, it is especially vital for SMEs to be equipped with the right tools to mitigate such unpredictability.

On air with MoneyFM 98.3 on the segment “Business Forward with Canon”, Mr. Jacky Tai, Principal Consultant at Unbroken Branding Pte Ltd, shares more about Business Intelligence and how enterprises can employ it to help navigate their way through volatile business cycles. Listen to the podcast here.

 

According to Jacky, ‘Business Intelligence’ is a technologically-driven process used to collect and analyse information. It provides businesses with detailed and actionable data to help them make more informed decisions. Many companies use this to analyse past and current data in order to produce predictive views of their particular market or industry. But why is Business Intelligence an important tool that businesses should employ in today’s landscape?

 

Era of Business Uncertainties and Fake News

In recent years, business cycles have become more volatile. They no longer occur in regular intervals, and their ups and downs have become increasingly unpredictable. This makes it hard for enterprises to navigate through changes and make informed decisions.

Besides this, any news can be uploaded without validation – ‘fake news’, in today’s terms. Jacky underscores that the web makes it easier to disseminate information, be it real or fake, which rapidly increases the amount of fake news out there. With various editing tools such as Photoshop, information can be made to look credible and readers easily fall prey to such messages. The vast amount of information available on websites or blogs also makes it difficult for readers to ascertain if their sources are reliable.

With the volatility of the business landscape and the exponential pace of change, the added volume of fake news complicates things further. As Jacky highlights, human minds are finite, making it hard to process the credibility of information. Thus, businesses cannot properly deal with the overwhelming mass of information which may not even be legitimate, and thus end up making decisions that are either ill-informed or not detailed enough.

 

Rising above the Volatile Business Landscape

Despite this unpredictable business environment that is compounded by the increase of fake news, Jacky asserts that enterprises can steer their way around this with the right tools and mindset. He lists two ways to tackle uncertainties:


1. Learn to be discerning

The best way for business owners to protect themselves from unpredictability is to be knowledgeable about their business, industry, and competitors. Be aware of the various technological and consumer trends within the industry that might impact your business. This will enable you to be more prepared for changes that arise.

2. Employ Business Intelligence

Business Intelligence serves to provide credible information and analysis so that enterprises have more informed views when making decisions. It is a helpful tool that businesses can use to better predict changes, identify market trends, address operational issues and aptly navigate through the uncertain landscape.

 


 

Businesses are confronted with the task of manoeuvring through a rapidly changing and unpredictable landscape, which is increasingly worsened with the rise of fake news. Tools such as Business Intelligence serve as a great aid to garner reliable data and analytics which will definitely contribute towards making this landscape a lot less disconcerting.

Follow Canon Singapore on LinkedIn for more business-related solutions and insights!

Ensuring the smooth operations of Dentons Rodyk, part of the world’s largest law firm Dentons, is by no means an easy feat. Started in 1861, Dentons Rodyk is celebrating its 157th year, making it Singapore’s oldest law firm. Meeting the requirements of such an established operation is an incredibly demanding task – and for a law firm, time, security and accuracy are naturally of the essence.

How do staff at Dentons Rodyk juggle these high stakes on a daily basis, and which equipment or technology do they utilise to ease the process? We sat down with Loh Kia Meng, COO & Partner, and Alvin Aw, Head of IT, to find out where Canon fits into this dynamic roadmap.

 

Dentons Rodyk has been using Canon products for more than 20 years. Why has the company continued to use our products and services for so long? How has Canon differentiated itself from its competitors?

Alvin: Canon has demonstrated exemplary after-sales support. This was one of our key considerations in choosing them. Their service engineers that are assigned to our firm, Roberto and Elgin, are very proficient and knowledgeable – they are always on the ground and able to give us the support we need. Indeed, Canon has been one of our firm’s trusted partners for the past 20 years.

Kia Meng: As a law firm, trust is very important. With Canon, help is always just a phone call or email away. What we have with Canon is a very collaborative relationship; they are willing to listen to our feedback and implement it in their solutions.

Alvin: Canon has an edge over their competitors as they are able to perform service and recovery within a short period of time. As it is essential that our operations are kept going at optimum bandwidth, we are extremely pleased that Canon has always gone the extra mile to keep our processes running smoothly. They made this commitment to us and so far, they’ve always managed to promise and deliver.

 

 

Before adopting Canon, what are some common workflow challenges faced by either yourself or the employees within Dentons Rodyk? How has Canon helped to counter these issues?

Kia Meng: Prior to Canon, we ran into security issues where private and confidential documents were printed before our users could collect them. Canon’s printing solutions allows us to release and collect our print jobs securely with user authentication and this also helps to reduce our overall operating costs with less paper wasted.

As with every law firm, time is money. Previously, a lot of time was wasted on slow printing and faxing processes. Now that our machines have been upgraded to a duplex function, this has reduced our scanning time by 50% which has led to an increase in efficiency and productivity levels across the firm. We were also able to reduce the firm’s total number of machines from 25 to 17, freeing up valuable real-estate for our lawyers. Ultimately, it’s a win-win situation that gets the job done faster at the end of the day.

Alvin: When I first joined, there were many different machines in the firm. The problem with using multiple machines is the inability to seamlessly integrate them with a single solution. Hence, adopting a solution from a single vendor really helped us in streamlining processes. Canon’s after-sales service also exceeded our expectations tremendously.

Previously, we had to deploy staff to collect the faxes on a routine basis before giving them out to the respective recipients, wasting valuable time. Now, with Canon’s e-faxing solution, faxes will be pre-scanned into the system and emailed directly to us. This allows us to access these documents in real-time and on-the-go, while not compromising client confidentiality. Aside from the secure print and e-faxing solutions, the energy-saving mode on Canon’s printers also allows us to be more environmentally friendly as we are able to cut down on energy consumption.

 

 

Dentons Rodyk is also the first to deploy Canon’s on-line Multi-function Professional Puncher. How did the company come to make this decision, given that this technology is relatively new in the market?

Alvin: We believe in investing in the right technology to help our lawyers and staff work efficiently and effectively. By improving on our systems and processes, we are in turn able to better meet our clients’ expectations. Right now, Canon is the only vendor in Singapore that’s able to provide us with such a solution. Their on-line Multi-function Professional Puncher allows us to select different hole-punching options on the documents after printing them out. This saves our employees’ precious time for higher-end work, which ultimately helps us to focus on delivering a greater value of service to clients.

Kia Meng: For us, it’s all about the trust we have in Canon. The knowledge that this new solution is being rolled out by a partner that we trust speaks volumes as well. Based on our interactions with Canon for over 20 years, we know that they will provide us with the support we need should any unprecedented issues surface.

 


 

For more success stories on business solutions Canon has provided for our valued customers, follow Canon Singapore on LinkedIn for the latest updates!

 

 

Deciding to start a business can be a brave, often scary, leap to take. It’s safe to say that such a venture isn’t for everyone; even thinking about starting your own business requires a large amount of grit, resolve and passion. Success and failure often go hand in hand – and as an aspiring entrepreneur, how do you ensure that your venture is geared more towards success?

The best way to get your feet off the ground is to learn from others’ mistakes. Here are 5 things not to do when starting a business of your own:

 

1. Forgetting to do thorough market research

Entrepreneurs need to make sure that they are well-versed in all aspects of the business. It’s not enough to come up with a great product, entrepreneurs will need to know how to market this product. Simply put, marketing is a key and mandatory part of the start-up process.

Coming up with a product that you think is revolutionary simply isn’t good enough. Entrepreneurs will need to figure out what exactly their product’s USP is, if there are existing competitors, and how they will disrupt the market. In doing so, they’ll need to clearly identify the target market.

Aspiring business owners will need to do plenty of market research and acknowledge that. Like it or not, there will be numerous competitors threatening to sink their product. To combat this, Forbes recommends conducting research trials, identifying the target group demographic and tailoring the business’ pitch to best fit what the market needs. Look at competitors not as cut-throat enemies but as case studies that your business can learn from. In fact, one of the best things you can do is to talk to fellow entrepreneurs and study their successes as well as failures to see what can be applied to your own venture.

 

2. Not coming up with a solid business plan

A big mistake many entrepreneurs make is the failure to come up with a business ‘roadmap’ of sorts. According to a study conducted by Harvard Business Review, entrepreneurs who devise their own business plans are 16% more likely to have their business up and running more quickly and for a longer time than those that go without a structured plan.

Having a concise and well-thought-out plan can help to transform an entrepreneur’s idea or vision into concrete action, providing much-needed direction for the company in its initial stages. For businesses looking to attain external support, presenting such a plan to potential investors or stakeholders adds credibility to the venture as well. As stated by Huffington Post, a good business plan is key to investors in deciding whether your venture is worth their time or consideration.

 

3. Not sorting out your long-term finances

It’s always good to have a sizeable amount of start-up capital, but what will you do when that money eventually runs out? It’s critical for entrepreneurs to recognise that no matter how much money you set aside at the start, it will never be enough. Entrepreneur advises any business owner to create a sound business model that will generate constant cash flow.

It’s imperative for business owners to always stay on top of their ongoing financial budgeting. Set certain revenue goals for your business and strive towards hitting them on a monthly basis. As a ballpark estimate, Forbes recommends having approximately 6 to 12 months of living expenses saved, or explore starting the business as a side venture on top of a current job in the initial phases.

 

4. Not investing in the right resources

Last but not least, one of the fundamental mistakes any new business can make would be to scrimp on all the wrong things. For example, entrepreneurs should never choose to hire cheap labour instead of good labour. Hiring the right labour with the requisite skills and/or experience will only serve to value-add the entire process, making it more smooth and seamless.

Businesses should also make it a priority to invest in the right technology and work with the right partners. Figuring out where to start might be an intimidating process – more often than not, it might prove worthwhile to invest in specialist arms such as Canon Business Services, which provides outsourcing and consultancy services. Take advantage of Canon’s years of experience to transform your business venture into something that will endure through the years. After all, isn’t that the goal of every aspiring business entrepreneur?

 

For more business insights, follow Canon Singapore on LinkedIn!

 

 

What does 2019 hold for your business? The brand new year is almost upon us and it is critical for you to start planning ahead. How can your business leverage on the learnings of 2018 and embrace the challenges that will come in the next year?

In line with this train of thought, Canon’s Think Big Leadership Business Series 2018 presented an engaging two-day session on the topic, held at Marina Bay Sands on 15th and 16th November 2018. Various leaders of their field shared their thoughts on the ever-changing business landscape and how the current geopolitical situations would impact our local economy.

Visitors were also treated to a showcase of Canon’s new innovative breakthroughs, featuring state-of-the-art technology such as the imageRUNNER ADVANCE multi-functional devices, the latest range of XEED laser and lamp projectors, full mirrorless EOS R cameras and more. Canon personnel were also on-site, giving live demonstrations to intrigued visitors who had the opportunity to experience these products first-hand.

Canon Think Big Leadership Business Series 2018: Outlook 2019 Tech Showcase
EOS R Mirrorless Camera
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Day 1 was graced by Professor Danny Quah (NUS), Mr. Lam Yi Young (Ministry of Trade and Industry), Dr. Robert Yap (YCH Group) and Dr. Andrew Seit (Teck Sang Pte Ltd). These specialists explored the dynamic issue of geopolitics, examining the impact of the trade war between the U.S. and China on Singapore’s business landscape. Attendees were also given tips on how to structure their operations in order to seize the opportunities and embrace the uncertainties that lie ahead.

Canon Think Big Leadership Business Series 2018: Outlook 2019 Day 1 Speakers
Prof Danny Quah, Dean of the Lee Kuan Yew School of Public Policy, NUS
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Professor Danny Quah started off by urging businesses to align both geopolitics and geoeconomics, especially in light of the international nature of Singapore’s trade industry. Mr. Lam Yi Young built on this by explaining how unity in collaboration can help prepare our economy for the future. He declared that transformation is essential should businesses wish to remain relevant in the year ahead, with both manpower and productivity growth being of top priority.

 

Dr. Robert Yap joined in by encouraging businesses to adopt an “innovate-to-survive” mindset, revealing that true failure only occurs when businesses stop transforming themselves. Dr. Andrew Seit further emphasised how businesses should make the concerted effort not to lose their core values in the process of transformation, claiming that such harmony is what gives any business a “soul” and a “personal touch”.

Canon Think Big Leadership Business Series 2018: Outlook 2019 Day 1 Panel
Panel Discussion Q&A
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The day concluded with an intriguing panel discussion, which highlighted the importance of shared knowledge, resources and international business partnerships – where every business, no matter how big or small, has a part to play. Diversity, in this case, becomes a strength and not a threat.

 

Day 2’s speakers – featuring Dr. Joseph Liow and Professor Ng Yew Kwang from NTU,  Mr. Garick Kea from The Nielsen Co. as well as Love, Bonito co-founder Ms. Rachel Lim – shared keen insight on how companies have to go beyond their usual proceedings to create more customer value and, in turn, achieve customer success.

Canon Think Big Leadership Business Series 2018: Outlook 2019 Day 2 Speakers
Mr Vincent Low, Director & General Manager of Business Imaging Solutions
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Dr. Joseph Liow first delved into the background of the ongoing trade war, examining international trade situations in both the U.S. and China – and how the global economy will need to brace themselves and make the necessary precautions now to mitigate any negative backlash. Professor Ng Yew Kwang elaborated on the benefits of trade, and how the trade war has affected both the U.S. and China economies. Nevertheless, he remains optimistic on the outlook for Singapore and ascertained that our strong local economy will not be largely impacted due to our bolstered internal strength.

 

Mr. Garick Kea next analysed consumer behaviours across various Asian markets, expanding further on key consumer trends that are projected to be on the rise in 2019, noting that developing economies have more receptive markets than developed ones. Ms. Rachel Lim then discussed how businesses should continually look to evolve with consumer behaviour, and the pertinence of having a connection with the customer. In other words, authentic interaction, as well as product freshness, is key to keeping the consumer attracted and engaged.

Canon Think Big Leadership Business Series 2018: Outlook 2019 Day 2 Panel
Panel Q&A
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How can businesses turn the risks amidst rapid globalisation into their advantage and ride the wave of technology to success? In the second panel discussion, Mr. Garick Kea asserted that with this integration of technology into current work processes, businesses have to be comfortable when faced with volatile trends and uncertain prospects. The panel concluded that it’s imperative to complement these technological developments with soft skills and the human touch – only in doing so are companies able to successfully meet future consumer demand.

 

Equipped with insightful business perspectives, participants departed with a treasure trove of industry knowledge and tips on how to adapt to the tidal waves of uncertainty in the year ahead. Here’s to the next edition of the Think Big Leadership Business Series – follow Canon Singapore on LinkedIn for more business insights!