September 2017

A Feature of Canon’s After-Market Support Team

A typical case file on a lawyer’s desk could go on for over a hundred pages. Now multiply that with several cases, and then with several other lawyers. Contracts, leases, patents; a lawyer’s livelihood rests on an endless stack of paper.

Meet Mr. Peter Lim, Canon’s Resident Engineer who’s been servicing one of Singapore’s largest law firms over the past decade. Given the sheer scale of paper-based processes involved with any legal practice, their office boasts a fleet of 67 Canon multi-function devices.

When the time came for the organization to upgrade their office equipment this year, they chose to stick with Canon. Much of this had to do with the happy relationship they had with Mr. Lim. Pleased with the support he has been providing for years, it serves as a reminder that clients don’t just purchase our products, but the relationship that comes along with it.

We sat down with Mr. Peter Lim, who has been representing Canon at the esteemed law firm for the past decade. Gentle and soft-spoken, his perseverance has earned him his customers’ invaluable trust. We take a closer look at his duties as an Engineer.

What is a typical day at work like for you?

Every morning I report straight to our client’s office. If I don’t receive any word on machine faults, I will go about my usual maintenance routine – with 67 machines running, there are always maintenance checks to be conducted. More critically, if I receive a sudden notice of an issue, I make it a point to address the problem immediately.

What do you enjoy most about your job?

I would say, the opportunity to interact with a variety of customers is what I look forward to most. Dealing with customers all day also challenges me in terms of technical skills and product knowledge – even after 30 years in this field, I continue to learn something new every day. At the same time, I see every interaction as an opportunity to build rapport with my customers. My superiors are always actively educating us on the five tenets of service – knowledge, skills, attitude, effort and relationship.

What are some of the challenges you’ve faced and how have you overcome them?

At times, customers get frustrated when their machines malfunction, so I see it as a challenge to win them over with the service I provide. I try to approach situations with empathy; I see things from the user’s point of view and approach the issue from there. At the end of the day, my responsibilities go beyond addressing technical faults but ensuring the satisfaction of every customer.

Of course, situations arise where I’m unable to locate the source of a problem. That’s when I seek assistance from the team, and usually, we’ll get the problem solved very quickly. We work as a team, all of us, and I’m very proud of that.

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Why have you chosen to work with Canon for so many years?

I’ve been at Canon for nearly 20 years. I choose to stay at Canon because over here, I work with a bonded and committed team. From management to on-the-ground service staff, everyone cares about the personal and professional well-being of their fellow colleagues. We’re just like a big family here, working towards a common goal – if the company grows, we grow.

Despite technology evolving so radically over the years, Canon has ensured we receive continuous training to keep up with the times. The technology used to consist of information in analog form, but now we are equipped for the digital age. I do enjoy keeping up-to-date with technology because, through that, I get to expand my skill set, meet new people and gain new experiences.

Follow Canon Singapore on LinkedIn, as we showcase more of our valued After-Market Support staff in the months ahead.

Founded in 1894, Singapore Swimming Club is now perched along the luscious greens of Tanjong Rhu. The premier members-only recreational club spans over 27,000 square meters,and includes a variety of sporting facilities like two Olympic-sized pools, and tennis, squash and badminton courts. Singapore Swimming Club also prides themselves as a family club, regularly organising recreational and social activities suitable for members of all ages.

With ever-growing membership, Singapore Swimming Club needed to look for more efficient methods to accommodate their database. We sat down with Rajesh Kumar, Director of IT & Innovation, and Ken Lim, Senior Manager of Membership, to understand the hassles they faced, and just how they managed to curb their troubles and worries with Canon’s Document Management Solution.

What were the challenges you faced before the implementation of Canon’s Document Management Solution?

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Ken: The overarching problem was time, and how every task was taking more time than it should. We were manually filing thousands of our members’ documents in a storage facility away from our office. That made retrieving the same files more tedious with some files accumulating to over 300 pages. Tracking the movement of the files was also difficult as other departments outside of Membership would request for these files.

How were these challenges mitigated?

Ken: Canon looked closely at the challenges we faced and were swift in proposing their intelligent Document Management Solution, Therefore™. It electronically files all types of information from many different sources to save us the trip from one office to the other. Its Full-Text Search feature no longer makes it necessary to flip through hundreds of pages to look for one document. For example, if a member breaks a club rule and we want to check if the member has had any prior violations, we can now just search with keywords, saving us time.

Do you have any specifics on the amount of time saved?

Ken: We do our filing weekly, so just for that purpose, we save about five man-hours a week. Before implementing Therefore™, we would also spend hours searching for files when any department needed them. After the change, we were no longer wasting our man-hours on problems like that.

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Did you face any challenges or problems in the shift from manual to digital in your operations?

Ken: There was cynicism amongst our senior staff members who were used to the traditional way of operations, but after just one or two attempts at working in a digitised workplace, they got the hang of the operations. Of course, the solution’s user-friendliness and Canon’s after-sales support helped with the transition immensely.

Did the user-friendly experience and after-sales support help in choosing Canon?

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Rajesh: Yes, we evaluated a few solutions from various suppliers, but those two factors were imperative in implementing a solution. Not all tech users are IT-savvy, so we just needed the simplest solution.

Ken: In fact, part-timers and new employees got used to the software within a day or two.

Rajesh: Adding on, we have always appreciated Canon’s customer service. Even problems like reaching maximum storage capacity were dealt with by Canon immediately.

How about security concerns that came about with digitising your documents?

Ken: Security is always a concern, even more so with digital content. We have thousands of our members’ credentials on hand, so security was certainly of utmost priority. Thankfully, Therefore™ came with security features that allowed access control, giving our staff limited access to only the documents they require.

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What advice would you give to other companies and organisations who are looking for similar solutions?

Rajesh: There were three categories that we looked at: ease of use, customer service, and price. I believe every company should be focusing on these aspects of a business solution, and that is where Canon has exceeded our expectations.

More information on Canon’s Document Management Solution Therefore™, is available at our product page. Visit our Think Big website and follow us on our LinkedIn for more case studies conducted by Canon Singapore.

By Vincent Low

Growing up, I’d often hear how “you are what you read” – of course, that kind of wisdom never really hits you until you get a little older, and see things that much clearer.

I’m not exactly an avid reader but have always looked to reading as a source of inspiration, reflection and influence. As I was laying the foundations for my career, I knew there was plenty to learn and turned to key reading materials, from newspapers and LinkedIn articles to succinct motivational quotes. When it comes to books, I’m still an old fashioned advocate of a hardcover in hand over a cup of coffee.


Below are a few of my favourite books.

1. Dale Carnegie – How To Win Friends and Influence People

This was one of the first business-related books I picked up, and it remains a timeless one. Written in the 30s, Carnegie’s book explores the psychology behind everyday interactions and distils his findings into useful lessons on the art of winning people over.

The very first page of the book promises the reader Twelve Things, and the list goes from ‘enabling you to make friends more easily’, to ‘arousing enthusiasm from you associates’. As a manager, I was intrigued as to how a trait as fundamental as building friendships could translate to the professional environment, and Carnegie manages to convince with such charm!

2. Stephen R. Covey – The 7 Habits of Highly Effective People

Another classic, Covey’s book explains 7 habits that can make a person more effective in his/her personal, professional or family life. Due to its holistic approach, this is a must-read for everyone, and for all walks of life.

Truth be told, the 7 habits listed out aren’t radical, you and I are able to distinguish right from wrong; a good habit, from a bad one. However, what I found most useful, is the practical and extremely applicable manner in which Covey conveys his message. Personally, a magnet detailing the 7 habits is placed at my work desk, reminding me to constantly Sharpen the Saw (the 7th habit on the list). A great read, you’ll gain a fresh perspective on being the best person you can be for yourself, and for others.

3. John C. Maxwell – How Successful People Lead

This is one of my personal favourites, which I still refer to on a regular basis. Maxwell shares that leadership is a process rather than a position, and is benchmarked not by your title but by the influence you have to facilitate change and growth. His 5 levels of leadership – Position, Permission, Production, People Development and Pinnacle – acts as a personal yardstick for where I stand as a business leader.

My earlier days in management taught me that a well-liked leader achieves his sphere of influence through producing results and excellence. Following that, the best leaders nurture others to be new leaders as well. At the very top of the leadership pyramid is the highest level 5 of Pinnacle, where people follow you because of who you are and what you represent – an end goal for every established business leader, including myself.

4. Howard Schultz – Onward: How Starbucks Fought For Its Life Without Losing Its Soul

I do my coffee and the Starbucks success story is an intriguing one. Howard Schultz provides a gripping account of his return to Starbucks as CEO, eight years after stepping down from overseeing its day-to-day operations. This makes for a fascinating case study on the challenges of reviving the popular coffee chain after the economic downturn of 2008 left the company gasping for air.

I admired Schultz’s unwavering belief in the company’s core values, and the ability to look past Starbucks’ financial state in order to fix it from the inside-out. As a CEO, he comes face-to-face with his limitations and evolves as a businessman in the process. There are many life lessons, as much as management ones, we can learn in this book.

The best business books, in my opinion, should leave a reader brimming with brand new ideas and perspective. There are equally important lessons in successes and failures written in the books. They key is how we can unlearn, learn, apply and adapt from all the treasures discovered in the pages. Happy reading!

For more business solutions and insights, follow Canon Singapore on LinkedIn.

While there may be different roads to success, many of the world’s most famous business leaders have attributed their success to an insatiable reading habit. Here are some of the reading practices shared by our world’s most respected individuals.

1. Warren Buffett

In the early days of Buffett’s investment career, he would read 600-1000 pages in a single day. Decades later, he still devotes 80% of his day to reading. The Berkshire Hathaway tycoon reportedly spends five to six hours a day reading not one, but five newspapers – The Wall Street Journal, USA Today, Forbes, The Financial Times and The New York Times – and this reading marathon all begins right after breakfast.

At the age of 19, he picked up a copy of Benjamin Graham’s “The Intelligent Investor” and it shaped his investment philosophy. With the intellectual framework for investing that he gained, Buffett was well on his way towards success which is now worth billions.

This business magnate reads widely not because he has to, but because he simply loves to. “I read and think”, he once maintained. “So I do more reading and thinking, and make less impulse decisions than most people in business. I do it because I like this kind of life.”

As Buffett said himself, “Read 500 pages every day. That’s how knowledge works. It builds up, like compound interest. All of you can do it, but I guarantee not many of you will do it.”

2. Bill Gates

As a child, there was not one type of book that did not interest Bill Gates. He read so much that his parents ended up making a new rule that might have seemed impossible for him to abide by: no books at the dinner table. Today, his personal blog GatesNotes features a wide selection of book recommendations that we should all consider taking up.

Gates prefers his reading non-fiction. Steven Pinker’s “The Better Angels of Our Nature: Why Violence Has Declined” is one of the books that impacted Gates’ life greatly. He highlighted, “[Pinker] argues that violence in human society is decreasing even faster. The idea at the centre of his book – that the world is getting better in lots of ways – part of the motivation for the work Melinda and I do with our foundation. We can be hopeful and inspired to keep making progress.”

As one of the founding fathers of tech, it may come as a surprise that Gates still prefers to read the old-fashioned way. Writing notes in the margins, is one habit that he simply cannot abandon.

3. Mark Zuckerberg

With a single mission to connect people around the world, Zuckerberg announced in January 2015 that his resolution for the year would be to read a new book every other week – and not just books about business or technology. This led to the launch of his book club, A Year of Books.

Interested to gain more knowledge regarding different cultures and belief systems, Zuckerberg’s first selection was Moises Naim’s “The End of Power” which explores the phenomenon of 21st century power shifts – be it political, corporate, or cultural – from larger, traditional forms of power to smaller entities and the individual.

Zuckerberg mentioned, “Books allow you to fully explore a topic and immerse yourself in a deeper way than most media today.” And this is precisely why he looks forward to shifting more of his media diet towards reading books.


The world’s most successful leaders are selective about what they read. They look to satisfy their hunger for knowledge, often opting to be educated rather than to be entertained. Guided by a belief that the road to knowledge is paved with books, this is a habit we can pick up from the best of the best.

For more business solutions and insights, follow Canon Singapore on LinkedIn.

In an increasingly collaborative business landscape, the ability to speak to a large public audience is more useful than ever before. If done well, public speaking at events could enhance your position as an industry expert and thought leader, whilst generating publicity and PR for your business. That said, public speaking might not come naturally to all, so here are some easy ways to hone your charisma and comfort in public speaking.

Commit Themes To Memory

Memorising and regurgitating a speech word-for-word sounds convenient in theory, but is ill-advised. You could come across as unnatural in your delivery, and that is if you successfully recall the entirety of your prepared speech. With nerves playing a part, forgetting part of a strictly adhered script could lead to a break in presentation flow and awkward silences.

Instead, remember key points and concepts when memorising content. Speak naturally about each point, substantiating with anecdotes, examples and takeaways for the audience. This provides greater flexibility whilst the speech is ongoing, allowing you to incorporate and react to audience input and queries, and not be thrown completely off-guard when missing out certain points. The end result: a more engaging presentation with smoother flow when delivered.

Practise Sufficiently

With many potential variables in live presentations, leave nothing to chance with ample preparation. Even the best rarely wing it completely; there is a fine line between flexibility and lack of preparation. Rehearse the speech frequently, by yourself or in front of an audience.

You can also record yourself giving the speech and watch the footage to catch nuances of your presentation which can be improved on. Things like posture, gesturing, expression or even overly repeated phrases, can be spotted and corrected after studying your recorded speeches.

Interact With The Audience

Although you may be speaking to a large audience, rapport can be built with members of the audience by actively engaging them during the course of your speech. Prior to stepping in front of everyone, you can decide on points where you take and respond to audience questions. At the end of every key takeaway, get the audience to repeat these lessons back – this not only boosts audience engagement, but also gives them devices to retain the speech material.

Communicating with the audience can also happen before they get seated for the start of the speech. Such interaction is beneficial to both parties: the audience warms up to you before listening to what you have to say, and you as a speaker get to know the demographics and dynamics of your audience before presenting, allowing you to portray a more relatable stance in your speech later on.

Enhance Audio and Visual Elements

The audience expects more than just a presenter reading off his slides when they attend a talk. We suggest incorporating various alternative elements into your presentation, such as tastefully humorous photos, short videos, or personal anecdotes. This way, you can inject more personality into your speech, as well as keep the audience attentive by breaking up the monotony of the presentation.

Technology has given us even more options to enhance our presentation, with opportunities for increased interactivity. For example, Canon’s LV-WX300USTi short-throw projector introduces the Finger Touch module, allowing for up to four participants to pen down their input on the projection, encouraging greater discussion and participation between audience members and you. When implemented effectively, the novelty and usefulness of such features can leave a memorable impression in the audience.

Ultimately, these tips will go a long way in refining the art of public speaking for any business leader. With sufficient practice and experience, public speaking will become second nature eventually, and help in positioning you as an influential thought leader in your field.

For more business solutions and insights, follow Canon Singapore on LinkedIn.

On the weekend of the 27th and 28th of May, the New Majestic Hotel saw its swan song after 11 years of operation. Multiply: A Majestic Playground was a rich and vibrant one-time-only takeover of the building as over 50 of Singapore’s most inspiring artists, designers, makers, craftsmen, and chefs came together to tell their stories in their own brilliant way.

Past the purple-hued corridors and rooms with makeshift tattoo studios, awaited a message in room 401, called Bejeweled: Majestic Edition for the weekend. Tan Yang Er, affectionately going by Yang, was given the liberty to transform her room in any way she wanted her story told.

“The theme for the event is Play; to get people to come out and play, so I thought everyone must be familiar with Bejeweled!” explained Yang. Bejeweled, of course, is the popular tile-matching puzzle video game first developed in 2001. Yang went on to organise the room in similar kaleidoscopic fashion as the game, but found herself with one missing piece to the puzzle.

“I usually work with nature, but I wanted to make this as immersive as I could. I could have painted a visual background, but what’s the kick? That’s why I needed projections, sounds, and lights to make it more multi-dimensional.”


Yang’s need for tech support came with a caveat; the space constraints of the room. She needed to project a full-sized visual on the room’s wall with just 2.8 meters of the room to play with. A typical projector would require over five meters to project a visual that is three meters wide, and that would not cut it for Yang’s exhibit to work to full effect.

Canon stepped in with the XEED WX450ST Projector. Equipped with the Short-Throw feature, it eliminates space limitations by displaying two-metre diagonal images when placed just over a metre from the screen. Its AISYS optical system, the latest and most efficient of Canon’s optical technologies, features 4500 lumens of projection brightness and a 2000:1 contrast ratio, hence delivering accurately vivid colours. In addition, its LCOS display technology facilitates smooth and seamless imaging with the professional-quality optics of this projector far exceeding the resolution of conventional 4K digital equipment.

“I had no idea there was so much to learn about projectors!” Yang laughed. Indeed, Canon’s short-throw projector comes as a game-changer, encouraging new-age learning environments facilitated by presentations. Yang herself found the projector fruitful to tell her story the only way she wanted to. Yang was inspired by her travels, always looking to bring stories back home and sharing them through technicoloured shapes and sounds.

“I’m all for creating a world to tell a story, and that means involving most of our senses. Canon’s Short-Throw Projector features allowed me to create just the immersive experience I needed to share,” Yang looked delighted to share.

For more success stories on business solutions Canon has provided for our valued customers, follow Canon Singapore on LinkedIn for the latest updates!

They say a picture is worth a thousand words. Come 23 September, we put this to the test when thousands of photography enthusiasts will gather at Suntec Singapore Convention Centre for a chance to capture photographic masterpieces, under the guidance of experts and peers alike.

Chief Photographer & Founder of Takumi Studio, Mr. Timothy Tan started out as a self-taught photographer whose interest in motorsports led him to hone his craft within the field of race photography. He’s come a long way since, having covered multiple motorsports events around the world, and having served on CPM Singapore 2016’s panel of esteemed judges.

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We get Mr. Tan to share some valuable tips and tricks with 2017’s Photomarathon hopefuls:

Think Out Of The Box

Every year we pose the same challenge to thousands of photographers: create a beautiful photograph inspired by a given theme, under time pressure. Each year, we receive submissions that rise to the challenge by pushing the boundaries of photography.

Think of these limitations as the perfect conditions in which to thrive and be creative as you go about interpreting a theme. Don’t be afraid to let imagination take lead – the end-result may just surprise you.

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Apply Technical Skills

Most photographers should have an array of technical skills in their arsenal. Having mastered the fundamentals of visual composition, perspective, or movement, producing an arresting image that’s also creative in terms of execution, becomes a piece of cake.

That being said, do strive to submit a photograph that is technically faultless; ensure the focus is adjusted, the composition is right and the lighting is masterful. More often than not, the difference between two images comes down to minute details that were overlooked.

Understand Your Gear

Having just talked about technical skills, none of the above can be properly executed without an understanding of your own equipment. When entering a competition with a particular camera model, it would be a terrible waste not to highlight its featured specifications and showcase your capabilities at creating a good piece of work.

For instance, when using a camera that comes with a ‘multiple exposure’ feature, you might consider blending different images together to create a truly unique photo you can call your own.

Be Unique


Last but not least, be yourself. Never attempt to replicate past CPM winners’ technique or perspective. Use the contest as an opportunity to find new ways to make your photo unexpected.

When presented with a theme, make good choices and choose compelling subjects. Identify the type of image you expect everyone else to submit, and set out to do something that will ensure your photograph stands out from the crowd.

Tips for a winning contest entry are similar to that of taking good pictures: tell a moving story with a single image. With that in mind, choose your entry wisely and always submit your best work. At the end of the day, the most important thing is to learn from the process and keep at it!

For more of Timothy’s work, visit www.takumi.studio. In addition, register for this year’s Canon Photomarathon XV Singapore 2017, happening on the 23rd of September!

Follow our LinkedIn page here at Canon Singapore for more event updates and business insights.

Technological advancement continues to revolutionise every aspect of our daily lives, bringing about unparalleled convenience and efficiency. Priding ourselves as a global education hub, Singapore has embraced the relevance of technology in the educational realm, with the Ministry of Education’s introduction of the FutureSchools@Singapore Programme a decade ago. Here are 4 ways technology has transformed the classrooms of today:

Greater Accessibility to Information

Despite the benefits of education, many used to forgo formal education due to a variety of reasons, such as financial and geographical limitations. Technology has broken down these barriers by providing viable alternatives for educational material to be received and shared online. Digital books, including textbooks, can be found online for little to no cost. Formal courses are provided online by institutions of higher learning, with course graduates being able to earn verified certification from anywhere in the world.

Multi-function printers, such as those in our MAXIFY and imageCLASS series, allow for printing, scanning and copying of documents. These devices make it easy to convert information from hard-copy to soft-copy formats, ensuring that no information from physical or online sources becomes obsolete to anyone, regardless of their tech-savviness or studying preferences.

Accuracy in Simulation and Replication

Within the confines of a classroom, there can be several limitations educators can face when attempting to explain certain concepts clearly. The Concord Consortium develops simulation softwares for teachers of science, math and engineering – for instance, their Molecular Workbench is not only a curation of multiple simulations detailing molecular properties and reactions, but also allows for educators and students to create and customise their own models. Technology helps to visualise concepts as vast as the theory of evolution, or as miniscule as atomic structure.

For fields like engineering and architecture, replication of real-life scenarios and models is essential to hone the abilities of students and ensure safety standards of their work in the future. Thankfully, modelling technology has improved in both efficiency and accuracy over the years. Approximately 600 architecture students from The University of Nottingham’s Department of Architecture and Built Environment have the Canon Projet series of 3D printers to thank for their annual output of 150 3D models, now produced in greater intricacy and shorter durations.

Increased Interactivity and Personalisation

On several levels, technology is enabling students and teachers to be more connected than before. Consultation now extends beyond the four walls of the classroom, with convenient two-way communication over email, file-sharing and instant messaging platforms. Even within the classroom setting, the development of interactive technologies, such as Canon’s LV-WX300USTi short-throw projector, has  facilitated greater student input and engagement in class. Using the short-throw projector’s Finger Touch module, up to four individuals can make notes using interactive pens on the projected screen, and record these notes for future reference, facilitating collaboration and discussion among lesson participants.

Traditionally, the standardised teaching methods of one teacher to many students often overlooked the different preferences or special needs of every unique individual. The ability to bring education outside of the classroom’s boundaries allows for greater personalisation of education. With digital learning, individuals can consume education at their own timing and pace while being in close contact with educators, and information is conveniently accessed by students with disabilities in sight or movement.

In today’s increasingly knowledge-driven world, education is essential for basic survival and progression. While new technologies have indeed shaken up traditional education, it appears to be largely for the better, eliminating obstacles and improving accessibility to knowledge.

For more business solutions and insights, follow Canon Singapore on LinkedIn.