Frequently asked questions

Service

  1. How much does it cost to repair cameras? Does Canon provide express service?
    Here are the service charges. There is express service. Do ask for it at the Canon Customer Care Centre.

  2. I have no time to visit Canon. Can you pick up my equipment for service. How much do you charge for pick up service?

    Pickup and delivery service is a convenient way to pick-up and collect your product for repairs.
    Do provide your particulars here.

    PRODUCTS Mondays to Friday
    (9.00 am to 6.00 pm)
    Digital Cameras / EF Lenses / Speedlite
    Digital Camcorder
    Binoculars
    Compact Photo Printer
    Webview Camera
    S$16.05 one way, S$26.75 two ways
    *With effect from 1 January 2014
    InkJet Printer - Single Function / All-In-One
    Scanners / Facsimiles*
    S$23.54 one way, S$42.80 two ways
    *With effect from 1 January 2014


    Prices quoted inclusive of GST

    Note: * The products which have on-site services are not available for this service.
    The service is only available within Singapore mainland.
    The pickup & delivery fee is based on per trip / item.
    The pickup & delivery service fee does not include service of equipment.
    Cash payment is required when product is returned.


  3. How can I repair or fix my Canon product? How do I get technical assistance?
    You can get online product support and downloads here.
    Alternatively, you can call our service hotline. (Go to Call Us column).

  4. Can I request for service and repair if I do not have a valid local warranty?
    You can bring your Canon equipment to our Customer Care Centre to do an assessment.
    However, services will be chargeable when you do not have a valid local warranty.

  5. Where do I go for repair and servicing?
    You may visit the Canon Customer Care Centre @ Galaxis for repair and servicing. Alternatively, you may wish to request for pick-up service or on-site service (for selected products)

  6. Where do I go to service these products?
    Binoculars, calculators, document scanners, tube printers


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