- Customer
Name
- Techsystems Services
& Integration Asia Pte Ltd (Singapore)
- The
Challenge
- Slow retrieval
of reports
- High cost of storing & retrieving
reports
- Lack of storage space
- Labor intensive to file documents
- The
Solution
- imageRUNNER 3300i
- imageWARE Document Manager
- The
Results
- Improved customer
service
- Reports can be quickly and easily
retrieved, edited and stored securely
within the system
- Reduced storage space
- Backup system for greater security
|
"imageWARE
Document Manager has provided us with cost and time savings. It used to take up to a
day or two to call up reports,
especially when it is an old report
from the archives because some of
these copies are stored in a rented
storage facility. Retrieving the
physical record may also cost us.
Now, with the system, we can
call them up almost instantly on the terminal." |
| |
Mr. Chee Weng Foo
Chief Executive Officer
Techsystems Services & Integration
Asia |
|
Techsystems
Services & Integration Asia Pte Ltd (TSI-Asia)
is an ISO9001 certified company providing comprehensive
instrumentation and engineering services in Asia
since its establishment in 1992.
Their
services includes:
- Measurement technology and technical services
- Installation, integration, testing and commissioning
of defense electronic systems
- Climatological and environmental measurement
and monitoring technology
- Distribution and technical services for medical
products and system
Techsystems
was accredited to the ISO/IEC 17025 by the Singapore
Accreditation Council - Singapore Laboratory Accreditation
Scheme. They are also an approved test house by
the Civil Aviation Authority of Singapore (CAAS)
in the fields of testing, calibration and measurement
technology for test and measuring equipment and
systems.
Each year,
Techsystems services about 5,000 to 6,000 instruments.
Upon completion of each job, two sets of 5-page
report are generated. One set goes together with
the equipment back to the customer, the other
set is filed and archived. When the company runs
out of storage space, these documents will be
indexed, packed and stored in the warehouse as
it is a legal requirement to store all documents
for 7 years. Thus, the storage space and its cost
is an issue for Techsystems.
Filed reports
need to be recalled whenever the equipment is
sent back by customers for servicing. The manual
retrieval of this document is slow and can take
up to 2 days for documents that are stored in
the warehouse, resulting in slow response to customers.
In addition, there is a charge for every document
retrieved from the warehouse.
To improve
the situation, Canon put in a solution that comprised
of imageWARE (iW) Document Manager and also imageRUNNER
3300i, a network multifunction device.
iW Document
Manager acts as an intelligent interface for storage
and retrieval of Techsystems' electronic
reports. With identification tag numbers assigned
to each piece of equipment and the corresponding
report, any report can be recalled simply by typing
in the tag number. Today, multiple staff can retrieve,
edit and store reports securely within the system,
thus raising their productivity. Best of all,
the reports can also be emailed to customers,
saving on paper and increasing the speed of communication.
For greater security and peace of mind, all the
reports are backed up in storage disks and stored
in a location outside the office.
"imageWARE
Document Manager has provided us with cost and
time savings. It used to take up to a day or two
to call up reports, especially when it is an old
report from the archives because some of these
copies are stored in a rented storage facility.
Retrieving the physical record may also cost us.
Now, with the system, we can call them up almost
instantly on the terminal," said Mr. Chee
Weng Foo, chief executive officer of Techsystems
Services & Integration Asia.
- Improved customer service as reports can be
sent in electronic format to customers promptly
- Customers'' reports can be easily retrieved
by identification tag number
- Reports can be easily retrieved, edited and
stored securely within the system
- Backup copies are made and stored in a location
outside the office to enhance security
|
